Privacy Policy

Last updated: March 18, 2026

Hudson Condominium Solutions Inc. ("Hudson HVAC", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at hudsonhvac.ca or engage our services.

By using our website or services, you consent to the practices described in this policy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Information You Provide

• Contact information — name, email address, phone number, and building/unit address when you submit a service request, contact form, or sign up for our portal.
• Service details — descriptions of HVAC issues, equipment information, photos, and any other details you provide to help us diagnose and resolve your request.
• Account information — login credentials if you register for our resident or property manager dashboards.

Information Collected Automatically

• Usage data — pages visited, time spent on pages, referring URLs, browser type, device type, and operating system.
• Cookies and similar technologies — we use cookies, web beacons, and similar technologies to improve your experience, analyze site traffic, and understand usage patterns. See Section 5 for details.
• IP address and approximate location — used to provide location-relevant content and service area information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Respond to your inquiries and service requests
• Schedule and manage maintenance appointments
• Send service confirmations, updates, and follow-up communications
• Operate and improve our website and online dashboards
• Analyze website usage to enhance user experience
• Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — third-party vendors who assist us with website hosting, analytics, email delivery, and payment processing, under strict confidentiality agreements.
• Property management — if you are a condo resident, we may share relevant service information with your building's property management company as necessary to coordinate HVAC work.
• Legal requirements — when required by law, regulation, legal process, or governmental request.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Service records may be retained for the duration of our relationship with a building and for a reasonable period afterward to support warranty and maintenance history.

5. Cookies & Analytics

Our website uses the following technologies:

• Google Analytics (Firebase) — to understand how visitors interact with our website, including page views, session duration, and traffic sources. Google Analytics uses cookies to collect anonymized usage data.
• Microsoft Clarity — to record anonymized session replays and heatmaps that help us improve the website experience. Clarity automatically masks sensitive content such as form inputs and personal data.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, though this may affect certain website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure hosting infrastructure, and access controls limiting data access to authorized personnel.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection or use of your information (subject to legal and contractual restrictions)
• Request deletion of your personal information, where applicable

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Hudson Condominium Solutions Inc.
• 639 Queen St W, Unit 401, Toronto, ON M5V 2B7
• Email: service@hudsonhvac.ca
• Phone: (437) 448-0640